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Frequently AskedQuestions

Find answers to common questions about our products, shipping, returns, and more. Can't find what you're looking for? We're here to help!

Quick Help

Get instant answers to the most common questions

Shipping Info

Free worldwide shipping, tracking, and delivery times

Returns & Exchanges

30-day return policy and easy exchange process

Product Care

Care instructions and warranty information

Payment & Billing

Accepted payment methods and security

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Find answers organized by topic

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Our customer service team is here to help you with any questions or concerns. We typically respond within 24 hours.

Email Support

Get detailed help via email

contact@lynelle.ch

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@travelynstyle

Response Time

We respond within 24 hours

Mon-Fri, 9 AM - 6 PM CET

Ready to Find Your Perfect Bag?

Now that you have all the answers, discover the Lynelle & Co. Signature Sling Bag that's perfect for your adventures.

Frequently AskedQuestions

Quick Help

Shipping Info

Returns & Exchanges

Product Care

Payment & Billing

Browse by Category

What is the Lynelle & Co. Signature Sling Bag made of?

What are the exact dimensions and weight of the bag?

How much can the bag hold?

Is the bag suitable for travel?

What makes this bag different from other sling bags?

Is the bag water-resistant?

Can I wear the bag in different ways?

Does the bag have any internal organization?

Do you offer free shipping?

How long does shipping take?

Which countries do you ship to?

Can I track my order?

What if my package is lost or damaged during shipping?

Do you offer express shipping?

Can I change my shipping address after placing an order?

What is your return policy?

How do I return an item?

Do you offer exchanges?

How long does it take to process a return?

What if I receive a defective item?

Can I return a gift?

What payment methods do you accept?

Is my payment information secure?

Do you offer payment plans or installments?

What currencies do you accept?

Will I be charged customs or import duties?

Can I get an invoice for my purchase?

Do I need to create an account to place an order?

How do I create an account?

I forgot my password. How do I reset it?

How can I contact customer service?

What are your customer service hours?

Do you have a loyalty program?

What warranty do you offer?

How do I care for my Lynelle & Co. bag?

Can I repair my bag if it gets damaged?

What if my bag doesn't meet my expectations?

Where is Lynelle & Co. based?

Where are your products manufactured?

Who is the founder of Lynelle & Co.?

Do you offer wholesale or bulk orders?

Are you planning to release more products?

Do you collaborate with influencers or content creators?

Still Need Help?

Email Support

Social Media

Response Time

Ready to Find Your Perfect Bag?